This policy explains how Hand of Grace Healthcare handles learner, payment, support, and certificate information across the portal.
Last updated May 21, 2026.
| Information | Why it is used |
|---|---|
| Name, email, phone, and learner profile details | Used to create accounts, identify learners accurately, and support certificates and transcripts. |
| Course activity, assessments, scores, and completion data | Used to manage enrolments, measure progress, issue certificates, and maintain transcript history. |
| Billing records and payment references | Used to confirm enrolment, provide receipts, manage refunds, and support reconciliation or audits. |
| Support requests and contact enquiries | Used to respond to learners, resolve technical or billing issues, and improve service quality. |
| Certificate identifiers and verification records | Used to confirm authenticity for employers, facilities, and other third-party reviewers. |
Courses, certificates, and learner onboarding help.