Contact support for login, course access, payment, certificate, transcript, or technical questions.
Requests sent here are available to the super admin from the backend for triage and response planning.
| Support area | Standard |
|---|---|
| Course access | Verify the learner email, enrolment status, and active course before escalation. |
| Certificates | Confirm course completion and assessment status before a certificate is reissued or corrected. |
| Payments | Keep invoice references or transaction IDs available before asking the support team to investigate. |
| Privacy requests | Direct personal data enquiries to privacy@hoghealthcare.org. |
| Response target | Replies within 1 business day |
Courses, certificates, and learner onboarding help.